Gartner UC: Understanding Unified Communications and UCaaS “Gartner UC” usually refers to Gartner’s research and analysis of unified communications (UC) technologies and the providers that supply them. This research can help organisations understand a fast-changing market, compare potential solutions and plan how their communications services should evolve. What is unified communications? Unified communications brings together […]
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Gartner Unified Communications: A Guide for Businesses
Gartner and Unified Communications: What Businesses Need to Know Unified communications (UC) brings business communication tools together in one connected environment. Depending on the provider and service, this can include voice and video calling, messaging, online meetings, presence information and collaboration features. Gartner is one of the research and advisory organisations businesses may consult when […]
Gartner Magic Quadrant Unified Communications: A Practical Guide for UK Businesses
Gartner Magic Quadrant for Unified Communications: A Buyer’s Guide Choosing a unified communications platform can be challenging. Businesses need to bring calling, messaging, meetings and collaboration together while ensuring the service is reliable, secure and straightforward to manage. Gartner’s Magic Quadrant can help organisations understand the market, but it is most useful when treated as […]
Gartner UCaaS 2022: A Guide to the Unified Communications Market
Gartner UCaaS 2022: What the Magic Quadrant Can Tell You In 2022, Gartner’s analysis of the unified communications as a service (UCaaS) market gave organisations a way to compare cloud-based communications providers. Its Magic Quadrant for Unified Communications as a Service, Worldwide considered vendors’ ability to execute and the completeness of their vision. The report […]
Gartner Magic Quadrant UC: A Guide to Unified Communications
Gartner Magic Quadrant for UC: What It Means for Unified Communications Choosing a unified communications (UC) platform can be challenging. Businesses need to weigh features, reliability, ease of use, integrations, security and cost, while also considering how a provider’s services may develop over time. The Gartner Magic Quadrant for UC-related markets can offer a useful […]
Gartner Magic Quadrant for Unified Communications as a Service: A Guide for UK Businesses
Gartner Magic Quadrant for Unified Communications as a Service (UCaaS) The Gartner Magic Quadrant for Unified Communications as a Service (UCaaS) is a research report that compares providers of cloud-based business communications. It can help organisations understand the market and create a shortlist of potential suppliers—but it should be one part of a wider selection […]
UCaaS Magic Quadrant 2020: A Guide to the Unified Communications Market
UCaaS Magic Quadrant 2020: What It Showed and Why It Matters The 2020 Gartner Magic Quadrant for Unified Communications as a Service (UCaaS) offered a snapshot of a fast-changing market. As organisations moved more work online and remote working became essential, businesses were looking for reliable ways to bring calling, messaging and online meetings together. […]
Avaya UC and CC: Connecting Teams and Transforming Customer Service
Avaya UC and CC: Bringing Business Communications Together Modern organisations rely on clear, dependable communication — both between colleagues and with customers. Avaya unified communications (UC) and contact centre (CC) solutions are designed to support these two essential areas, helping businesses manage everyday conversations, collaborate across teams and deliver customer service through a range of […]
Enterprise Communication Platform: A Guide for Modern Businesses
Enterprise Communication Platforms: A Guide for Modern Businesses Clear, reliable communication is essential to the way an organisation works. As teams become more distributed and business operations increasingly span locations, time zones and devices, keeping conversations connected can be a challenge. An enterprise communication platform brings key communication tools together, helping employees, customers and partners […]
Enterprise Communication Cloud: A Smarter Way to Connect Your Business
Enterprise Communication Cloud: A Smarter Way to Connect Your Business Modern organisations rely on clear, dependable communication to serve customers, support employees and keep work moving. An enterprise communication cloud brings business communications together using internet-based services, giving teams flexible ways to connect without depending entirely on traditional, on-site telephone systems. Whether employees work in […]