Business IP Telephony: A Practical Guide for UK Businesses Business IP telephony uses an internet connection to carry voice calls, rather than relying solely on traditional telephone lines. Often called Voice over Internet Protocol (VoIP), it can help organisations manage calls across offices, remote teams and mobile devices through one flexible communications system. As traditional […]
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Business IP PBX: A Practical Guide for Modern Businesses
Business IP PBX: A Practical Guide for Modern Businesses Reliable communication is essential for serving customers and keeping teams connected. A business IP PBX can help organisations manage calls more efficiently by using internet protocol (IP) technology to route voice calls across a business phone system. What is an IP PBX? PBX stands for Private […]
BroadSoft Hosted PBX: A Guide for UK Businesses
BroadSoft Hosted PBX: A Guide for UK Businesses A hosted PBX can give a business the calling features of a traditional office phone system without requiring a PBX box on its premises. BroadSoft is a name often associated with this technology. Its BroadWorks platform has been used by communications providers to deliver hosted voice and […]
Avaya IP Office Phone System: A Guide for UK Businesses
Avaya IP Office Phone System: A Guide for UK Businesses The Avaya IP Office phone system is a business communications platform designed to bring desk phones, softphones and other calling tools together. It has been used by organisations ranging from small offices to larger, multi-site businesses that need features such as call routing, voicemail and […]
VoIP Enterprise Solutions: A Smarter Way to Connect Your Business
VoIP Enterprise Solutions: A Smarter Way to Connect Your Business Reliable communication is essential to running a successful business. For organisations with multiple teams, offices or customer-facing departments, traditional phone systems can be costly and difficult to adapt. VoIP enterprise solutions offer a flexible alternative, using internet connections to make and manage voice calls alongside […]
Digital VoIP Phone System: A Practical Guide for Businesses
Digital VoIP Phone Systems: A Practical Guide for Businesses A digital VoIP phone system lets businesses make and receive calls over an internet connection rather than relying solely on traditional telephone lines. VoIP stands for Voice over Internet Protocol: it converts speech into digital data and sends it across a network. From small businesses to […]
Gartner UCaaS: A Guide to Choosing the Right Cloud Communications Provider
Gartner UCaaS: What Businesses Need to Know UCaaS, or Unified Communications as a Service, brings business calling, video meetings, messaging and presence tools together in a cloud-based service. For organisations comparing providers, Gartner research can offer a useful way to understand the market and assess potential suppliers. However, a position in a Gartner report is […]
Gartner UC Magic Quadrant 2022: A Guide to the Unified Communications Market
Gartner UC Magic Quadrant 2022: A Guide to the UCaaS Market The Gartner Magic Quadrant for Unified Communications as a Service (UCaaS), Worldwide, 2022 offered a snapshot of a fast-changing business communications market. It assessed providers of cloud-based services that bring together tools such as business telephony, video meetings, messaging and collaboration. For organisations reviewing […]
Gartner UC Magic Quadrant 2020: A Guide to the Unified Communications Market
Gartner UC Magic Quadrant 2020: What It Means for Buyers The Gartner Magic Quadrant for Unified Communications as a Service (UCaaS), Worldwide, 2020 offered a snapshot of a fast-changing communications market. As organisations moved towards remote and hybrid working, demand rose for cloud services that brought calling, video meetings, messaging and collaboration together. For businesses […]
Gartner UC: A Guide to Unified Communications and UCaaS
Gartner UC: Understanding Unified Communications and UCaaS “Gartner UC” usually refers to Gartner’s research and analysis of unified communications (UC) technologies and the providers that supply them. This research can help organisations understand a fast-changing market, compare potential solutions and plan how their communications services should evolve. What is unified communications? Unified communications brings together […]