Gartner Magic Quadrant for Unified Communications: A Buyer’s Guide Choosing a unified communications platform can be challenging. Businesses need to bring calling, messaging, meetings and collaboration together while ensuring the service is reliable, secure and straightforward to manage. Gartner’s Magic Quadrant can help organisations understand the market, but it is most useful when treated as […]
Tag: contact centre
UCaaS Mitel: A Guide to Cloud Communications for UK Businesses
UCaaS and Mitel: a guide to cloud communications As organisations look for more flexible ways to connect employees and customers, Unified Communications as a Service (UCaaS) has become an important part of modern business communications. Mitel is a well-known provider of business communications technology, with solutions that can support cloud, on-premises and hybrid environments. What […]
UCaaS Avaya: A Guide to Cloud-Based Business Communications
UCaaS and Avaya: Bringing Business Communications Together Unified Communications as a Service (UCaaS) brings workplace communication tools together in a cloud-based service. For organisations considering Avaya, UCaaS can provide a way to connect calling, messaging, meetings and collaboration, while reducing reliance on separate systems. What is UCaaS? UCaaS is a subscription-based approach to business communications. […]
Avaya UC and CC: Connecting Teams and Transforming Customer Service
Avaya UC and CC: Bringing Business Communications Together Modern organisations rely on clear, dependable communication — both between colleagues and with customers. Avaya unified communications (UC) and contact centre (CC) solutions are designed to support these two essential areas, helping businesses manage everyday conversations, collaborate across teams and deliver customer service through a range of […]
Enterprise Communication Cloud: A Smarter Way to Connect Your Business
Enterprise Communication Cloud: A Smarter Way to Connect Your Business Modern organisations rely on clear, dependable communication to serve customers, support employees and keep work moving. An enterprise communication cloud brings business communications together using internet-based services, giving teams flexible ways to connect without depending entirely on traditional, on-site telephone systems. Whether employees work in […]
Global Unified Communications: A Guide to Connecting Teams Worldwide
Global Unified Communications: Bringing Teams Together Across Borders As organisations expand into new markets and teams become more geographically dispersed, clear and reliable communication is essential. Global unified communications brings voice, video, messaging and collaboration tools together in one connected environment, helping people work across locations, time zones and devices. What are global unified communications? […]